January 7, 2016 — A Florida woman who experienced severe hair loss after using WEN says she plans on joining a class action lawsuit along with hundreds of other women.
Tina Bak, a mother of two from Brooksville, Florida, spoke to News Channel 8 after seeing a report on the class action lawsuit.
Bak says she was given WEN as a birthday gift by her sister. Soon afterward, she experienced hair loss, itchy scalp, and expanding bald spots. She noticed chunks of hair clogging her bathtub drain. When she brushed her hair or itched, her hair would rip out at the root. She told reporters:
“It’s not about the money. This company robbed us of our self-esteem. I don’t even know if my hair will ever grow back. I don’t trust any product now. I don’t even want to wash my hair.”
WEN is a celebrity-endorsed infomercial hair care product that costs up to $35 a bottle. Unlike traditional shampoos, WEN Cleansing Conditioner is a “5-in-1” product that contains virtually no cleanser.
Attorneys say it is like using lotion to wash your hair because it does not rinse out, and instead becomes impacted in the hair follicle. They have filed a class action on behalf of about 200 women who experienced dramatic and severe hair loss after using WEN.
WEN is manufactured by a California-based infomercial company Guthy-Renker, LLC. The company denies that WEN causes hair loss. In a statement to NBC News, they said: “There is no scientific evidence to support any claim that our hair care products caused anyone to lose their hair.”