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HP Recalls Laptop Batteries for Burn & Fire Hazard

HP Recalls Laptop Batteries for Burn & Fire Hazard

January 8, 2018 — Hewlett-Packard has recalled over 50,000 laptop batteries after 8 reports of overheating. The batteries pose a fire and burn hazard to consumers.

HP Inc., of Palo Alto, California, initiated the recall after receiving reports of the laptop batteries overheating, melting, or charring. There was 1 reports of a person who suffered a minor 1st-degree burn to their hand. There were 3 reports of property damage totaling $4,500.

The recall involves lithium-ion batteries for HP Notebook computers, laptops, and mobile workstations. The recalled batteries were also sold separately as accessories for the following HP laptop computers:

ProBook HP Probook 640 G2 HP ProBook 640 G3
HP ProBook 645 G2 HP ProBook 645 G3
HP ProBook 650 G2 HP ProBook 650 G3
HP ProBook 655 G2 HP ProBook 655 G3
ZBook HP ZBook 17 G3 HP ZBook 17 G4
HP ZBook Studio G3
x360 HP x360 310 G2
Pavilion HP Pavilion x360
Envy HP ENVY m6
11 HP 11 Notebook PC

The recalled batteries were also sold as accessories or replacements for the HP ZBook Studio G4 mobile workstation.

The batteries were sold at Best Buy,,, and other stores nationwide between December 2015 and December 2017 for between $300 and $4,000 when they were included with a laptop. The batteries were also sold separately for between $50 and $90.

Consumers should immediately visit the website to check if their laptop battery is included in the recall. If so, the website will provide instructions on how to enable “Battery Safety Mode.”

The website also provides instructions on how to initiate the validation utility to check the battery, as well as what to download if the battery is included in the recall.

The batteries are not customer-replaceable. Consumers will need to contact HP for information on how to receive free battery replacement services by an authorized technician.

Consumers with questions may call HP toll-free at 888-202-4320 from 8 a.m. to 7 p.m. CT Monday to Friday, or go online at or and click “Recalls.”

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